Frequently Asked Questions About ArtCatena.com

ArtCatena.com is an online platform that connects artists, gallery owners, and art enthusiasts. We provide a marketplace and tools for artists to showcase and sell their artwork, while offering buyers a diverse selection of art pieces to explore and purchase. Our services include secure payment processing through Stripe, artist and gallery account management, and tools and support for organizing exhibitions on the platform.

As an artists and gallery owner, you would often organize solo exhibitions, or participate in art fairs or studio sales to sell your artworks. During these events you would want a tool to help manage your artworks and sell quickly. We provide tool that creates a dynamic QR code for each artwork, which can be printed and displayed next to the artwork in physical exhibitions or in your studio. This allows potential buyers to easily scan the QR code with their smartphones to view more details about the artwork, including its price, description, and purchase options.
The details of each artwork such as title, artist name, price, and description are automatically updated in the QR code whenever changes are made to the artwork on our platform.
This feature enhances the buying experience by providing instant access to information and facilitating quick purchases, making it easier for artists and gallery owners to sell their artworks both online and in physical settings.

This QR code is generated automatically and is linked to the artwork's details on our platform. (The QR code stays the same on initial creation but more importantly, you can adjust the price of the art as it's value changes). This is very convenient for managing and updating artwork details in real-time.

No, our platform is open to artists and gallery owners of all levels, including talented students who have a passion to pursue an art career, emerging artists and small galleries. We welcome anyone who is passionate about art and wants to share their work with a wider audience. Whether you're a professional artist or just starting out, you can create an account and showcase your artwork on our platform.

Artists and gallery owners can create accounts and list their artworks for free. We charge a platform fee on each sale, which is deducted from the total amount before transferring the remaining funds to the artist or gallery owner. Payments for art purchases are securely processed through Stripe, ensuring a smooth and secure transaction experience for both buyers and sellers. For more details on our fees and payment processing, please refer to our Fees & Payment Information page.

You can upload as many artworks as you like based on your subscription plan and sell them on our platform. Artists and gallery owners are encouraged to showcase their full range of work that they are passionate about to reach a wider audience and maximize their sales potential.

Yes, we can offer a free trial for artists and gallery owners to test our platform before committing to a subscription plan. During the trial period, you can explore our features, upload artworks, and experience the benefits of our services. Please contact our support team for more information on how to access the free trial. We may need to verify your account to ensure you're a legitimate artist or gallery owner who would be interested in collaborating with us.

We allow you to upload at most 30 artworks for free. If you want to upload more than 30 artworks, you can subscribe to one of our subscription plans that best suits your needs. Our subscription plans offer various features and benefits to help you manage and promote your artworks effectively on our platform.

Yes, we provide tools and support for artists and gallery owners to organize exhibitions on our platform. You can create and manage your own exhibitions, curate collections of artworks, and promote your events to reach a wider audience. Our platform also offers features to help you coordinate with other artists or gallery owners for collaborative exhibitions. For more information on how to organize exhibitions, please refer to our Setting Up Guide.

To create a buyer account, click on the "Sign Up" or "Create Account" button, and follow the registration process using your email address and chosen password.

Payments for art purchases are securely processed through Stripe. A platform fee is deducted, and the remaining amount is transferred to the artist or gallery owner who is the seller.

Artists can create an account and select the "Artist" account type during registration. Provide necessary details, after verification, background check and completion of a Stripe account on the platform, you can then upload your artwork for sale

After a sale, a platform fee is deducted, and the remaining amount is transferred to your account via Stripe. Payments are typically processed within a specific timeframe (e.g., instantly or weekly or monthly).

Yes, you can manage your artwork listings, update pricing, and add new artworks through your artist dashboard on the website.

Artists and gallery owners have the option to organize their artworks for exhibitions on the platform. This feature allows them to showcase specific collections for events or showcases.

While there is currently no direct collaboration feature, gallery owners and artists can showcase their artworks together for exhibitions. They can coordinate and organize events independently for mutual benefit.

To place an order, simply browse through our collection of artwors on the artists or gallery profile, select the piece you like, and proceed to checkout by following the prompts.

We accept major credit cards, debit cards, and other secure payment methods for your convenience.

Once an order is confirmed, modifications or cancellations may not be possible. Please reach out to the artist or gallery owner for assistance.

If you receive a damaged artwork, please contact the artist or gallery owner immediately with photos of the damage. They will assist you in resolving the issue promptly.

Because every artwork is unique, returns are only considered for artworks that arrive badly damaged or clearly defective, and must be authorized by the artist or gallery. Please see our Product Returns Policy for details.

Artists and gallery owners take great care in packaging artworks securely to ensure safe delivery. Your artwork will be protected with appropriate packaging materials.

For transactions where both the artist/gallery owner/seller and the buyer are located in Hong Kong or Mainland China, we offer free local delivery and pickup. International shipping is also possible, but arrangements are made directly between the artist or gallery owner and the buyer.

Artwork prices shown on our platform are for the artworks themselves and do not include shipping costs. For local Hong Kong/Mainland China transactions, shipping is free. For international purchases, the artist and buyer communicate directly to decide how the artwork will be shipped and who pays the shipping cost.

Orders are typically dispatched within 2 business days from Hong Kong. Local delivery usually takes 2–7 working days; international timelines vary by destination and carrier.

You will receive a tracking number from the artist or gallery owner or seller once your order is shipped.

From Hong Kong, international shipping is commonly handled by SF Express and Hong Kong Post. Sellers may use other reputable carriers where appropriate.

Expedited options may be available depending on the seller and destination. Please contact the seller prior to purchase if you require expedited delivery.

In the rare event that your artwork is delayed or lost in transit, please contact the artist or gallery owner or our customer support team immediately. We will work with the shipping carrier to resolve the issue.

If you need to change the shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate the request before the artwork is shipped.

If your artwork arrives damaged, please contact the artist or gallery with photos of the packaging and the damage within 24 hours of delivery. Please also review our Product Returns Policy for details.

We accept major credit cards (Visa, Mastercard, American Express) and debit cards for payments processed securely through Stripe.

Yes, it is completely safe to enter your payment information on our website. We use Stripe, a secure and trusted payment gateway, to process all transactions.

For security reasons, we do not store any credit card details on our servers. All payment information is securely handled by Stripe.

Upon successful payment, you will receive a confirmation email with details of your order. You can also check your account dashboard for order status updates.

You will only be charged the total amount displayed at checkout. We do not add a separate Stripe surcharge for buyers, and sellers are not billed Stripe fees directly: the platform pays Stripe's payment processing fees and recovers them through the platform fee deducted from each sale. Stripe generally does not return its processing fees when a payment is refunded, so a processing fee of up to 5% may be deducted from approved refunds to cover this cost. See our Product Returns Policy.

Refunds are only considered for returns approved under our Product Returns Policy. A 5% processing fee may be deducted to cover payment processing and platform fees that are not returned on refund.

We currently do not offer payment installment options. All purchases must be paid in full at the time of checkout.

If your payment is declined, please double-check the entered payment details and ensure that there are sufficient funds in your account. You may also contact your bank for further assistance.

Yes, Stripe employs industry-standard security measures to protect your personal and payment information. Your data is encrypted and securely processed for each transaction.