Frequently Asked Questions

To create a buyer account, click on the "Sign Up" or "Create Account" button, and follow the registration process using your email address and chosen password.

Yes, you can log in to your buyer account to track your order history, monitor shipping status, and manage your preferences.

Payments for art purchases are securely processed through Stripe. A platform fee is deducted, and the remaining amount is transferred to the artist or curator who is the seller.

Artists can create an account and select the "Artist" account type during registration. Provide necessary details and upload your artwork for sale

After a sale, a platform fee is deducted, and the remaining amount is transferred to your account via Stripe. Payments are typically processed within a specific timeframe (e.g., weekly or monthly).

Yes, you can manage your artwork listings, update pricing, and add new artworks through your artist dashboard on the website.

Curators play a significant role in selecting and showcasing artwork on the platform. They curate collections and can organize artworks for exhibitions.

Artists and curators have the option to organize their artworks for exhibitions on the platform. This feature allows them to showcase specific collections for events or showcases.

Earnings for curated collections and exhibition events are managed independently by curators and artists. They negotiate earnings directly and handle payment arrangements outside of the website.

While there is currently no direct collaboration feature, curators and artists can showcase their artworks together for exhibitions. They can coordinate and organize events independently for mutual benefit.

To place an order, simply browse through our collection of artwork, select the piece you like, and proceed to checkout by following the prompts.

We accept major credit cards, debit cards, and other secure payment methods for your convenience.

Once an order is confirmed, modifications or cancellations may not be possible. Please reach out to our customer support team for assistance.

You can track the status of your order by logging into your account (if you have one) or by contacting our customer support team with your order details.

If you receive a damaged artwork, please contact us immediately with photos of the damage. We will assist you in resolving the issue promptly.

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination.

We have a return and exchange policy in place. Please refer to our Returns & Exchanges page for detailed information on how to initiate a return or exchange.

Sales tax may be applied to your order based on your location and local tax regulations. The tax amount will be displayed during checkout.

We take great care in packaging artworks securely to ensure safe delivery. Your artwork will be protected with appropriate packaging materials.

We offer gift wrapping services and the option to include personalized messages with your order. Please indicate your preferences during checkout.

We offer shipping services worldwide. Please note that shipping costs and delivery times may vary based on the destination.

Shipping costs are calculated based on the size, weight, and destination of the artwork. The shipping cost will be displayed during the checkout process.

Orders are typically processed within 1-3 business days. Once processed, the artwork will be shipped, and you will receive a shipping confirmation with tracking details.

Yes, we provide order tracking for all shipments. You will receive a tracking number along with the shipping confirmation email.

We partner with reputable shipping carriers such as FedEx, UPS, DHL, and local postal services to ensure safe and timely delivery of your artwork.

We offer expedited shipping options for an additional fee. During checkout, you can select the expedited shipping option if available for your location.

In the rare event that your artwork is delayed or lost in transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue.

If you need to change the shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate the request before the artwork is shipped.

We offer gift wrapping services and special packaging options for your artwork purchase. You can indicate your preferences during the checkout process.

If your artwork arrives damaged, please contact us with photos of the damage within 48 hours of receiving the shipment. We will assist you in resolving the issue promptly

We accept major credit cards (Visa, Mastercard, American Express, Discover) and debit cards for payments processed securely through Stripe.

Yes, it is completely safe to enter your payment information on our website. We use Stripe, a secure and trusted payment gateway, to process all transactions.

For security reasons, we do not store any credit card details on our servers. All payment information is securely handled by Stripe.

Upon successful payment, you will receive a confirmation email with details of your order. You can also check your account dashboard for order status updates.

There are no additional fees for using Stripe as the payment gateway. You will only be charged the total amount displayed during checkout.

Refund requests are subject to our refund policy. Please refer to our Refund Policy page for detailed information on eligibility and process.

We currently do not offer payment installment options. All purchases must be paid in full at the time of checkout.

You can update your payment information by logging into your account and accessing the payment settings section. Ensure that your information is accurate and up to date.

If your payment is declined, please double-check the entered payment details and ensure that there are sufficient funds in your account. You may also contact your bank for further assistance.

Yes, Stripe employs industry-standard security measures to protect your personal and payment information. Your data is encrypted and securely processed for each transaction.